Website Support

Godby Tech can

We offer website support services in two forms. Our first core support service includes regularly updating and backing up your website as well as your database. Our second support service includes training users how to perform various tasks on your website. We can train your staff, or individuals. Let us know what makes the most sense for your business and we can schedule some training dates on the caledar.

website support

Website Support Maintenance

Websites require regular updates

One of the biggest challenges of maintaining your own website is updating and backing up your website. It’s time consuming and requires a working knowledge of the web-world. A common issue individuals face when updating is that it breaks the website entirely. This could lead to a blank white screen, or a 500 error. We understand version compatibility between themes, plugins, and core updates. We also always test updates in a ‘sandbox’ type of environment so we understand what will happen on a macro level prior to updating anything on a live website. Godby Tech has the time and the skills to know when it’s time to update your website.

website support

Above is a common ‘500 error’ which can be the result of updating plugins that are incompatible with your platform.

website backup

Regular Website Backups

Never lose data, no matter what

If you have used any technology in the last 20 years there is a good chance you have experienced a loss of data. It can be absolutely devastating. Your website is a core marketing piece of your business and builds trust with your potential customers. Losing your website due to a data loss would stop your eCommerce altogether, but even worse, your business could lose credibility and your customers could turn to competitors. Don’t let this happen to your website. It is 100% preventable. Godby Tech can backup your website in any interval you set. Daily, weekly, monthly. In the event of a catastrophic loss of data, your website restoration could take between 15 minutes and 3 hours depending on the size of your website.

Website Support Webinars

Training on various tasks relating to your website

So you just had us create your new web design project for you. What’s next? One of the biggest challenges of maintaining your own website is updating and backing up your website. It’s time consuming and requires a working knowledge of the web-world. A common issue individuals face when updating is that it breaks the website entirely. This could lead to a blank white screen, or a 500 error. We understand version compatibility between themes, plugins, and core updates. We also always test updates in a ‘sandbox’ type of environment so we understand what will happen on a macro level prior to updating anything on a live website. Godby Tech has the time and the skills to know when it’s time to update your website.

website support training

Typically, webinars are done through Google Meet.

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